Paul Duggan Co., Inc.
Warranty Policy

Antique Pocket Watches:
Our pocketwatch inventory is sold in collection condition. All antique watches will wind, set and run and keep reasonable time. We do not offer any extended warranty due to the age and delicate nature of antique pocketwatches. Any defects to the case dial or movement will be noted in the descriptions. If you wish to carry your purchase on a daily basis we recommend a full restoration and can quote an estimated cost.

Pre-Owned Watches:
All watches are under warranty for a period of 1 year from date of purchase. If the watch malfunctions within one year from the date of purchase, Paul A. Duggan Co. will repair the defect at no cost to the customer. All work will be done to factory standards and only genuine parts will be used. The customer will be responsible for shipping to Paul A. Duggan Co., in a secure package via insured carrier. All warranty repairs will be returned to the customer at our expense. This warranty does not cover external damage or water damage caused by the customer.

Vintage Watches:
All watches are under warranty for a period of six months from date of purchase. If the watch malfunctions within six months from the date of purchase, Paul A. Duggan Co. will repair the defect at no cost to the customer. The customer will be responsible for shipping to Paul A. Duggan Co., in a secure package via insured carrier. All warranty repairs will be returned to the customer at our expense. This warranty does not cover external damage or water damage caused by the customer.

New Watches:
The warranty period is extended to two years. When possible, warranty repairs will be returned to the factory via a factory authorized dealer. If our supplier is not factory authorized we will do the repair work in house. Factory warranty repairs normally take 8-10 weeks. In house repairs 4-8 weeks. Paul A. Duggan Co., is not a factory authorized seller of any watch brand. Please see our explanation under discounts.

Discounts

We often offer new watches at substantial discounts. We are able to do this by purchasing from sources in various countries with favorable exchange rates and lower factory price structures. Often authorized watch dealers will sell large groups of inventory to raise funds during periods of low cash flow. We have the financial ability to take advantage of these situations and can often buy at prices lower than most jewelers. Since we are not bound by contract to any watch company we pass the saving to our customers.

Return Policy
Please see our Return Policy on our Ordering Instructions and Terms Page.

 

 

ROLEX is a trademark of ROLEX USA. Paul Duggan Company is not an authorized ROLEX dealer.


The right to download and store or output the pages in this site is granted to users for their personal use only. Any other reproduction, by any means - mechanical or electronic - without the express written permission of Paul A. Duggan Company is strictly prohibited.

Copyright © 1998 - 2011 Paul A. Duggan Company. All rights reserved.

For technical problems with this site please write to